Reference

Legal terms built around your account

When you open an account with bounty slot, you're protected by clear terms that cover your deposits via DANA, OVO, GoPay and QRIS, your withdrawal verification process, and…

Account protection termsDANA, OVO, GoPay, QRIS deposit & withdrawal rulesData privacy & contact rights
bounty slot Legal terms built around your account
REACH OUR LEGAL TEAM

How to contact us with legal questions

Email Support Send any legal or account query to our compliance team at [email protected].
Live Chat — 24/7 Open the chat widget in the bottom right of your screen, any time of…
Account Settings Navigate to Account > Legal & Security inside the lobby to view your active…
HOW WE PROTECT YOU

Data security and account management

Account Encryption

Your login credentials, deposit details and withdrawal address are encrypted end-to-end. We do not store raw payment card numbers; DANA, OVO, GoPay and QRIS transactions are tokenised by the provider.

Data Retention

We keep your account and transaction records for 7 years after closure to comply with local record-keeping law. You can request a copy of your data at any time through Account > Legal & Security.

Cookies & Tracking

Our site uses cookies for login persistence, fraud detection, and gameplay analytics. You can review our full cookie policy by clicking Legal on the lobby footer.

Payment Verification

Before we process any withdrawal, we confirm your DANA, OVO, GoPay or QRIS account matches your bounty slot profile. This step takes 1–2 minutes and protects both your money and our system.

Account Access Requests

If you want to port your account data, change your email, or update your registered payment method, contact [email protected] with your account ID and we'll action it within 48 hours.

Dispute & Chargeback

If you dispute a transaction with your bank or payment provider, notify us immediately via email. We investigate chargebacks within 5 working days and provide evidence if the transaction is valid.

Your account and our terms, answered

Open Account Settings > Close Account and confirm your choice. We freeze your balance immediately, process any pending withdrawals within 3 working days, and retain your transaction record for 7 years in case you need proof of play or dispute resolution.

Yes. Go to Wallet > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. We'll verify it before your next transaction. Existing funds can be withdrawn to your original method or transferred to the new one; contact [email protected] if you need help.

Email [email protected] with your transaction ID and reason within 30 days. We cross-check with the payment provider and reply with our finding within 5 working days. If the charge is confirmed, we'll work with DANA, OVO, GoPay or QRIS to reverse it if valid.

We keep your account details, transaction history, and game records for 7 years after closure. You can request a complete data export any time by emailing [email protected]. After 7 years, data is securely deleted unless law requires us to retain it.

No. We share your data only with DANA, OVO, GoPay and QRIS providers to process your payments, and with our fraud-detection service to protect your account. We never sell your data. Our full privacy policy is in Account > Legal & Security.

Change your password immediately, then email [email protected] with the subject 'Account Security Alert'. Our team reviews login history, freezes suspicious activity, and helps you regain control within 2 hours. We also investigate any fraudulent transactions.

Access to bounty slot and eligibility to play depends on local law. We operate where permitted and comply with regional requirements in the regions we serve. For details on our legal standing in your area, contact [email protected].